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How We Handle Your Information

We collect and protect your account data when you register, deposit via bKash, Nagad or Rocket, and play on our platform. This policy explains what we gather, why we need it, and how you control it.

Account registration dataPayment transaction logsDevice and session recordsSupport inquiry historyAccount preference settings
kesino How We Handle Your Information
PRIVACY CONTACTS

Ask About Your Data

If you want to review what information we hold, request deletion of your account data after closure, or ask how we use your mobile number and payment records, contact our support team through any of these channels. We typically respond to data-access requests within five business days.

Live Chat Open the chat widget in the bottom-right corner of any page while logged in. Tell the agent you have a privacy question and they'll route it to our data-protection contact who can pull your account record and explain what we store.
Email Inquiry Send your data request or privacy question to our support email address listed in the footer. Include your registered mobile number so we can verify your identity before sharing account details. Expect a reply within two business days.
Account Settings Log in, tap your profile icon, then Privacy Preferences. You can toggle marketing messages, review the personal data fields we collected at registration, and submit a formal data-export request that delivers a JSON file to your email within seven days.
DATA SAFEGUARDS

How We Protect Your Information

We encrypt your login password with bcrypt hashing so even our own staff cannot read it. Payment card details and mobile wallet PINs never reach our servers; bKash, Nagad and Rocket handle authentication on their own secure endpoints. Session cookies expire after thirty minutes of inactivity to prevent someone else from hijacking your open browser tab.

Encryption at Rest

Personal identifiers, transaction logs, and support chat transcripts are stored in an encrypted database. Access requires two-factor authentication for our engineers, and audit logs track every query so we can spot unauthorized lookups.

Cookie Policy

We set a session cookie to keep you logged in and a persistent cookie to remember your language preference. No third-party advertising trackers are embedded on our pages.

Retention Period

Active account data stays on file as long as you hold an account with us. After you close your account, we retain transaction records for six years to comply with financial audit rules, then purge the rest of your personal…

Data Export Rights

Bangladesh residents can request a machine-readable export of the personal data we collected during registration and gameplay. Submit the request through Account Settings and we'll email a JSON file within seven days.

Common Data Questions

We ask for your full name, mobile number, date of birth, and a password you create. Your mobile number becomes your username and the channel we use to send withdrawal OTP codes. We do not ask for your national ID number during signup.

Yes. Log in, go to Account Settings, then Privacy Preferences, and click Request Data Export. Within seven days you'll receive a JSON file by email listing your registration details, deposit history, withdrawal records, gameplay logs, and support tickets.

We pass a session token to the provider so they can load your balance and record your bets, but we do not send your mobile number or payment details. Each studio operates under its own privacy policy once you launch their game.

We log your IP, browser type, and device model to detect suspicious login attempts from unfamiliar locations. If you suddenly log in from a different city without prior travel history, we may ask for an extra verification step before releasing a withdrawal.

After account closure we keep transaction records for six years to meet financial audit requirements, then delete them. Your gameplay logs, support chat history, and device records are purged immediately when you close the account, unless a dispute is still open.

Log in, tap your profile icon, select Privacy Preferences, and toggle off Marketing Messages. You'll still receive account security alerts and withdrawal confirmations, but no bonus announcements or game recommendations. Changes take effect within one hour.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.