Reference

Access Terms Platform Conditions

We run kesino for Bangladesh visitors in eligible regions where local law permits online gaming access. Our legal terms cover account eligibility, payment processing through bKash, Nagad and Rocket, and the conditions under which you use our live tables, slot lobby and sportsbook.

Jurisdiction-dependent accessbKash, Nagad, Rocket processingAccount eligibility rulesContact paths for legal queries
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kesino Access Terms Platform Conditions
LEGAL CONTACT

Reach Our Legal & Compliance Team

If you have questions about eligibility, account restrictions, payment disputes or how our terms apply to your region, our support team can walk you through the relevant clauses or escalate to our legal desk. We handle queries about jurisdiction, withdrawal holds, verification steps and account closures through the same channels.

Legal Queries Email our compliance desk for questions about eligibility, jurisdictional access, account restrictions or how local law applies to your use of the platform. We respond with the specific clause or condition that governs your situation.
Payment Disputes If a bKash, Nagad or Rocket transaction is delayed, rejected or flagged for verification, contact support with your transaction reference. We check the payment partner's status log and explain the next step or timeline.
Account Restrictions Accounts closed for eligibility or compliance reasons receive an email with the reason and any appeal path. If you need clarification or believe the closure was in error, reply to that email or open a support ticket.
DATA & SECURITY

How We Handle Your Information

We collect your mobile number, wallet account details and device identifiers when you register. That data verifies your identity, processes payments and secures your account against unauthorized access. We store it on encrypted servers and share it only with payment partners and regulatory bodies when required by law. You can request a copy of your data or ask us to delete your account through the support channels below.

Data We Collect Your mobile number, bKash or Nagad or Rocket wallet ID, device type, IP address, and gameplay history. We use this to verify deposits, process withdrawals and prevent duplicate accounts. No data is sold to third parties.
Cookie & Tracking We set session cookies to keep you logged in and analytics cookies to measure which games and markets get the most traffic. You can disable non-essential cookies in your browser; login and payment functions require session cookies to work.
Account Security We send an OTP to your registered mobile number each time you log in from a new device. Withdrawals trigger a second OTP. If you lose access to your number, contact support with your account details to reset your verification method.
Retention & Deletion We keep transaction logs for seven years to meet financial-record standards. Game history and session data are kept for two years. If you close your account, we anonymize personal identifiers after ninety days unless a legal hold applies.

Common Legal Questions

You can open an account if local law in your region permits online gaming access. We do not verify jurisdiction at registration; you confirm your eligibility when you accept our terms. If you are unsure, check local regulations before creating an account.

If your region enacts a ban, contact support to withdraw your balance and close your account. We will process any pending withdrawal and disable login access. You remain responsible for ensuring compliance with local law while your account is active.

We send an OTP to your registered mobile number and check that your withdrawal wallet matches the one you used for deposits. Large withdrawals may require a photo of your national ID or passport; support will email you if additional documents are needed.

Yes. Email support with your registered mobile number and we will send a PDF containing your transaction history, gameplay logs, and the personal data we hold. Delivery takes up to five business days depending on account activity volume.

Account closures for eligibility breaches are logged with the reason. If you believe the closure was incorrect, reply to the closure email with evidence supporting your eligibility. Our compliance team reviews appeals within seven days and responds with a final decision.

We share transaction data with bKash, Nagad and Rocket to process payments. If a regulatory body requests records under lawful authority, we provide the minimum data required to comply. We do not sell your information to advertisers or third-party marketing platforms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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